to Russells Hall Hospital This meant that shortfalls were identified so that improvements could be made. Departments did not always have effective systems for identifying risks. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. 4 years ago, I attended this unit after a visit to my gp. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. The trust took immediate steps to put this right. AEU Department [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. All the best and take care. Russells Hall Hospital Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. review titled Amazing staff can't thank them all enough! They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. What we found is summarised within the overall summary. Good For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care the service isn't performing as well as it should and we have told the service how it must improve. Your lovely comments have been shared with the AEC team who will be delighted to receive them. We saw much support for the trust, both from the public and from the local health economy. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. [Very happy with 'Staff skills'] I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". After being discharged yesterday I had spent a month in your care Mill House Coffee is []. Russian minister laughed at for Ukraine war claims. Acute Medicine Department - The Dudley Group NHS Foundation Who has Care Opinion told about this story? The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Risks within the emergency department were not always identified and escalated appropriately. Cant fault the staff and the service. financial benefits and cost savings for hospitals, and often for patients too. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Review titled Russells Hall Hospital Replied on 16 May 2022. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Call our main line for general inquiries. Only a small proportion relates to the emergency department itself. Again thank you and i would recommend this hospital to all my family and friends. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. I then come down with a pneumonia on my chest. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. psychotherapist for the kindness they showed me. In 2011/12 33,000 ambulances turned up at our Emergency Department. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We rated it them as requires improvement because: Published Our rating of well led was requires improvement overall. 6 September 2018. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. West Bromwich, We are carrying out a review of quality at Russells Hall Hospital. For common health problems visit your pharmacist, GP or walk-in centre. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Rowley Regis, Weve put some small files called cookies on your device to make our site work. nhs.uk When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. [Very happy with 'Staff attitude'] As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Thank you again! ADVERTISEMENT: Services or products are not endorsed by the Trust. 2654/1783). Russells hall hospital VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. skip navigation We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. All the best and take care. The diagnostics service was not up to date with the most recent ionising radiation regulations. We don't rate every type of service. Diamond also services this route every 20 minutes. Learn more. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. To call the information desk from within the hospital, dial extension 7081. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Published Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to the service is performing well and meeting our expectations. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. All rights reserved. People could not always access services when they needed. Published Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Patient Experience Team. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. or call us on 0845 113 0012, Response from Staff were still not always using clinical judgement alongside NEWS scoring criteria. You canread more about our cookies before you choose. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. You may be admitted to AMU if your expected length of stay is 48-72 hours. the service is performing exceptionally well. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We found that people's complaints and comments were taken seriously and escalated when appropriate. aec russells hall hospital Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Dudley to Russells Hall Hospital The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. You can register to join the FutureNHS Collaboration Platform workspacehere. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Our hospital brings together high-tech state-of-the-art technology for improved We are continuing to monitor progress against these. Our rating of caring was good overall. Russell County Hospital You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 A fantastic level of care was provided for my daughter while here. We were brought in by ambulance and seen by a doctor within around 10 minutes. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Stourbridge, DY1 2HQ, Posted via All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. 3136/3139) Vikki Thompson, AMU (ext. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. We saw that a number of improvements had been made to the diet and fluids that people received. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Ratings and reviews - Russells Hall Hospital - NHS Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Russells Hall Hospital - Wikipedia These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. General Information - Russell Medical Center People told us that they were given choices about meals and drinks so that they received things they liked. The improvements required by the trust were within the grasp of the trust and its leaders. Visit https://www.careopinion.org.uk I replied that I knew this. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Published Staff were really lovely.
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