Victorians will get freelicence number replacements if they are impacted by the breach. You can either: go to an MVR office and present your Optus breach notification - e.g. Australians caught up in a massive breach of Optus data will be able to change their driver's licence numbers and get new cards, with the telco expected to bear the multi-million cost of changeover. This option is only for users with a verified mySAGOV account (your account shows your registration and licence details). If your driver's licence details were compromised through the Optus data breach, you can replace your licence and have a new licence number issued. There is no justification for these Australians or for taxpayers more broadly on their behalf to bear the cost of obtaining a new passport., I therefore seek your earliest confirmation that Optus will cover the passport application fees of any customers affected by this breach whose passport information was disclosed and who choose to replace their currently valid passport.. 13 October 2022. Optus data breach: Australian states and territories clarify replacement driver licence requirements It turns out getting a new licence number is not as easy as first claimed. SBS acknowledges the Traditional Custodians of Country and their connections and continuous care for the skies, lands and waterways throughout Australia. Customers wanting a new card need to bring various statements to their local Customer Service Centre, including Optus data breach notice, or written notification from an enforcement authority and evidence of identity. Optus has advised that up to 10 million customers could be affected by its massive data breach last week. These changes require both a driver licence number and the unique licence card number to pass a Document Verification Service (DVS) check. Mr Dominello said Optus would "absolutely" foot the bill for customers to replace their NSW drivers licences if they have been affected by the cyber attack. What does the Optus data breach mean for you and how can you protect yourself? But customers affected have been told they can call Access Canberra on 13 22 81 and leave their details. Optus revealed on Wednesday evening that almost 37,000 Medicare numbers were exposed in the hack, with 22,000 of those expired, and said affected people could replace them through Services Australia. The ACT government said that, if people aren't contacted by Optus by the end of the week, they don't need to replace their licence. Customers who had both numbers stolen are strongly advised to apply to have their licence cancelled and re-issued, while those who had only their licence number stolen may are also welcome to have their licence cancelled and re-issued if they are feeling concerned. Drivers licence numbers are among the crucial pieces of information that have been stolen by hackers - and allegedly among the data being sold on the dark web. Risks include fraud, identity theft and other acts that could affect the interests and well-being of affected customers.. Various state governments have announced you can replace your drivers licence - in some states, at no cost. Those who've already paid for a replacement licence can get a refund through Service SA. If youre concerned about your licence details and have been notified by Optus that your data has been breached, you can contact VicRoads to request a replacement. Optus has also advised that passport numbers have also been potentially breached. This can be done via a Main Roads customer service center. As to who will pay for the cost, the $29 replacement fee will be charged by Service NSW at the time of application and reimbursement advice will be issued by Optus to customers in the coming days. To assist VicRoads to swiftly process your request this form has transitioned to the VicRoads website . On Wednesday afternoon, Foreign Affairs Minister Penny Wong called on Optus to cover costs for any customers who sought to replace valid passports after having their information disclosed. Affected customers will have to attend an Motor Vehicle Registry (MVR) and show their notice from Optus. Minister for Customer Service Victor Dominello said Optus will contact customers in the coming days to confirm whether or not they need to apply for a replacement driver's licence. Risks include fraud, identity theft and other acts that could affect the interests and well-being of affected customers.. The Department of Transport and Main Roads said people advised by Optus that their identification documentation was compromised will be offered a new driver's licence and new driver's licence number. Here's what you need to know about changing your drivers licence number, passport or Medicare details. You are able to replace your driver licence free of charge. Call or visit your nearest Motor Vehicle Registry (MVR office) to . Licence numbers are issued by the states and territories, so the processchanges, depending where you live. A two-step authentication process makes it difficult for anyone to use a driver licence number inappropriately. email, letter or SMS. There is no justification for these Australians or for taxpayers more broadly on their behalf to bear the cost of obtaining a new passport., I therefore seek your earliest confirmation that Optus will cover the passport application fees of any customers affected by this breach whose passport information was disclosed and who choose to replace their currently valid passport.. The South Australian Government encourages all Optus customers that have been advised that their licence details have been compromised through the data breach to apply for a new driver's licence number. The . The ACT Government says its working through the issue of replacement driver licence cards for those whove had both their numbers and card numbers compromised. "All of the customers who have a Medicare card that is not expired will be contacted within 24 hours," Optus said in a statement. You'll have the same Medicare number that you did before, only the last digit will change. It's estimated that only about 1 per cent of Northern TerritoryOptus customers had both numbers compromised, butpeople who had only their licence number stolen can have their licence cancelled and re-issued. Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers following the recent cyberattack on their computer system. Service SA will respond within three working days. The federal opposition wants the Albanese government to pay for customers' new passports. If you're concerned about your licence details and have been notified by Optus that your data has been breached, you can contact VicRoads to have your record flagged and request a replacement. However, if you're concerned or you've been affected, you can replace your Medicare card. Currently, if you choose to get a new passport, youll have to pay for it yourself. There's three ways to replace you Medicare card: On Wednesday, Optus said it had identified 14,900 valid Medicare ID numbers that had not expired that had been affected. Optus did not pay the demanded $1 million . By getting a replacement card, any licence information taken from the data breach won't be verifiable through the DVS. The NSW state government has changed its stance on re-issuing identity documents in the wake of the huge Optus data breach. If so, they will be eligible for a replacement driver's licence, with the cost to be covered by Optus. The company has not responded to a request to foot the bill for replacing millions of Australians' passports in the wake of its data breach. "An Optus data breach notice or written notification from an enforcement authority is required, along with evidence of identity for the new licence," Minister for . Queenslanders affected by the Optus data breach can apply for a new driver licence number (customer reference number) free of charge. Theres no detail as yet on whether a replacement licence will be free or not. Peter Malinauskas (@PMalinauskasMP) September 27, 2022. They would need your actual passport, not just your passport details, a statement on DFAT's website says. However, for now,VicRoads is asking people tonot use usual replacement licence services and is instead directing them towww.vicroads.vic.gov.au/optusbreach. Last week, up to 9.8 million Optus customers had their personal details stolen, 2.8 million of which had identity data compromised, including driver's licence, passport and Medicare numbers. For more information about the Optus data breach, go to the Optus website. Queenslanders who have been advised by Optus that their ID information has been compromised can get a free, new replacement by the Department of Transport and Main Roads. The government will waive the $20 replacement fee for any South Australians affected by the breach. Theres no detail as yet on whether a replacement licence will be free or not. Optus customers hit by the breach can get a free replacement driver's licence in certain states. Those who've already paid for a replacement licence can get a refund through Service SA. First, contact Optus and find out exactly what information has been leaked. ACT licences have two identification numbers a licence number and a card number with both needed to verify identity. He posted to Twitter that new licences with new numbers would be provided free of charge to Queenslanders impacted by the breach. They would need your actual passport, not just your passport details, a statement on DFAT's website says. If both your driver licence number and card number (top right of the card) were accessed in the Optus data breach: Optus will contact you But customers affected have been told they can call Access Canberra on 13 22 81 and leave their details. But the federal opposition has called on the Albanese government to waive the new passport fees and expedite the processing of replacement passports. While the Queensland Driver Licence is a highly secure identity document, we understand that some customers who have been impacted are concerned and may wish to get a new driver licence number, a Transport and Main Roads spokesperson said in a statement to SBS News. Similar arrangements are being made in other states and territories and the cost to Optus could run into the tens of millions of dollars. Initially, the licence records of 462,000 Victorians, who had registered their details with VicRoads . If you're impacted by the Optus data breach, Transport and Main Roads Queensland will issue you a replacement driver licence with a new licence number free of charge. The Northern Territory government says around 20,000 drivers in the state have had their data stolen, and all of these victims are expected to be contacted by Optus. Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. Anyone who has been notified by Optus that their licence details were compromised should apply as soon as possible. While the Queensland Driver Licence is a highly secure identity document, we understand that some customers who have been impacted are concerned and may wish to get a new driver licence number, a Transport and Main Roads spokesperson said in a statement to SBS News.
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